Get in Touch With Us
Got a question about something you read on letzersseafood.co.uk, spotted an error, or want to suggest a casino we should look at? This page explains how to reach us, what kind of messages we're happy to receive, and what you can expect once you've sent one.
Ways to Reach the Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days, though this can stretch a little during busy periods. Send your message to [email protected] and, if you can, give us a bit of context up front — it helps us route your query to the right person and answer it properly the first time.
We don't currently offer live chat or a phone line, so email remains the most direct route to a real response rather than an automated one.
What We Can Help With
- Site content questions — If anything on our guide to trusted non Gamstop casinos isn't clear, or you'd like more detail on how a particular brand or bonus works, ask away.
- Corrections — Casino offers, terms and licensing details change often. If you spot something that looks outdated or incorrect, please flag it. We'd rather fix it than leave stale information up.
- Feedback and suggestions — If there's a casino, payment method or topic you think we should cover, we're genuinely open to hearing it.
- Partnership or editorial enquiries — If you represent a casino brand or an affiliate network and want to discuss working with us, introduce yourself and explain what you have in mind.
- Player support concerns — If you're struggling with gambling, or looking after someone who is, let us know in your message and we'll point you towards appropriate support organisations. We're an 18+ site and take this seriously, even though our own content focuses on comparing sites that operate outside the Gamstop scheme.
What We Can't Help With
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve a dispute you're having with a specific casino, verify your identity documents, or manage your account with any brand featured on our site. For those matters, the casino's own customer support team is the right first port of call — most of the operators listed on our pages offer live chat or email support directly through their site.
Similarly, if your enquiry concerns billing, account access, or a subscription issue with the platform hosting this website rather than with a casino itself, that's best directed to whoever operates the specific service you're using, via any contact or support link on their site or in your signup confirmation.
How We Handle Your Message
Every email is read by a person, not a bot. We don't send automated placeholder replies — if you hear back from us, it means someone has actually reviewed what you wrote. We aim to respond within two working days, and if your query needs more digging (for example, checking a licensing detail or an offer's current terms), we'll let you know it's taking a little longer rather than leaving you waiting in silence.
A Note on Accuracy and Trust
Ratings and rankings on letzersseafood.co.uk are based on our own research into things like licensing, payment options, game selection and welcome offers — commercial relationships with any casino never decide where a brand sits on our lists. If you think we've got something wrong, telling us helps keep the site useful for the next reader, so please don't hesitate to say so.
Thanks for taking the time to get in touch. We'll get back to you as soon as we can.